Last updated July 13, 2023

Privacy Policy

At Cowboy, one of our main priorities is the privacy of our riders. This Privacy Policy document contains types of information that is collected by Bikey App. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected].

User data

Bikey App does not store any passwords. Any data — including bike's encryption key — will only ever be stored on the user's device and is not stored or logged by the platform's servers.

Data privacy

Even if you use your VanMoof credentials to collect your bike information, no data will be visible to others or saved on our servers. Actually, at no point our data will reach our servers. We do not sell any user data with third parties in order to protect your privacy.

Background usage

The app requires the device's background activity permission for features such as knowing your lock state, which actively use Bluetooth in the background. Location data will never be saved anywhere.


Some third-party services use cookies to make sure our services function correctly. Some cookies may only be used. They often automatically receive your IP address when this occurs. As the name suggests, we are not associated with any of these third-party companies. For easier access, we hyperlinked to their Privacy Policies below.

Bikey App's Privacy Policy does not apply to other websites or services. Thus, we are advising you to consult the respective Privacy Policies of these third-party services for more detailed information. It may include their practices and instructions about how to opt-out of certain options. Note that our company has no access to or control over these cookies that are used by third-party services.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. If you are under the age of 13, you are obligated to ask parental permission before using our platform or its services. If you think that your child provided information to our service without permission, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove this information.


By using our platform, you hereby consent to our Privacy Policy.

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